Frequently Asked Questions

 

Bookings & Cancellations

If you would like to cancel or reschedule your appointment due to bad weather, you may do so using your booking email and our online booking system. *Please note our 4-hour cancellation window policy.

Car Wash Club UK

Sewardstone Road,

Epping Forest,

London,

E4 7RH

07970 959595

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Yes of course. If we have your details on record, one is automatically sent to you in a separate email after the completion of your car wash service.

Car Wash Club UK

Sewardstone Road,

Epping Forest,

London,

E4 7RH

07970 959595

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You are welcome to change or cancel your booking up to 4 hours before the start of the booking window. After that time, you will be liable for 50% of the wash fee.

Should you need to change the time of / or cancel your booking you may do so using your booking email and our online booking system.

During the hours of business operation, we will be on hand to help facilitate any changes.

Car Wash Club UK

Sewardstone Road,

Epping Forest,

London,

E4 7RH

07970 959595

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Cost & Payments

Category: Cost & Payments

In the event of a cancelled wash or detailing service, refunds typically take 3-5 business days to appear on your statement.

Car Wash Club UK

Sewardstone Road,

Epping Forest,

London,

E4 7RH

07970 959595

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Category: Cost & Payments

Our prices can be found on the online booking page in addition to the services page on the Car Wash Club UK website.

Car Wash Club UK

Sewardstone Road,

Epping Forest,

London,

E4 7RH

07970 959595

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Category: Cost & Payments

Our prices are listed on our services page of this website. Prices start from £8 for the Bronze Club wash on a small car.

Car Wash Club UK

Sewardstone Road,

Epping Forest,

London,

E4 7RH

07970 959595

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Category: Cost & Payments

Car Wash Club UK accepts Cash, Mastercard, Visa, Apple Pay, and Google Pay.

Car Wash Club UK

Sewardstone Road,

Epping Forest,

London,

E4 7RH

07970 959595

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Category: Cost & Payments

Your card payment is processed at the time of vehicle collection. We use digital payments leader SumUp to provide secure payment processing.

Car Wash Club UK

Sewardstone Road,

Epping Forest,

London,

E4 7RH

07970 959595

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Detailing Services

Whether or not additional services are “worth it” might depend on who you ask.

For example, the brake dust (that black coating on your wheels) is removed at a basic level using a specially formulated cleaner to dissolve brake dust when you have a hand car wash service. The Rim Seal service we offer further helps to reduce the brake dust build up by applying a heat resistant ceramic coating to each wheel after they have been deep cleaned and the paintwork corrected and polished.

Likewise, our undercarriage wash might be your only option to give the underside of your vehicle a wash. But you really do not need this service every time you have a wash service. We do recommend a more regular in the winter due to the salt spray and less in the summer when the roads are dry.

Let’s say you are looking for a quick and simple way to protect your car paintwork. Paying extra for our sprayable ceramic sealant during the winter months will provide a very basic level of protection, but it is not substitute for a quality hand applied sealant or wax. If, however, you are simply seeking a temporary coating to augment the wax already in place until your next hand wash service, the sprayable ceramic sealant is a very good option.

Car Wash Club UK

Sewardstone Road,

Epping Forest,

London,

E4 7RH

07970 959595

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We have a number of exterior and interior detailing services, all of which have been defined on our services page. If there is something that you specifically are seeking, please call us – it may just be that we have not defined it on our website.

Car Wash Club UK

Sewardstone Road,

Epping Forest,

London,

E4 7RH

07970 959595

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Yes, we do! In most cases, detailing will be a bespoke service so please contact us using our online form and we can discuss your requirements and quote accordingly.

Car Wash Club UK

Sewardstone Road,

Epping Forest,

London,

E4 7RH

07970 959595

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General Hand Car Wash Operations

Yes, we can definitely accommodate trucks at Car Wash Club UK! What we do ask as a courtesy, is that you clean out all tools, trash, rocks, tie downs, ropes etc, before you arrive, or at least have them crated for ease of removal. Thanks for helping us out with this and helping us remain speedy for all of our customers!

Car Wash Club UK

Sewardstone Road,

Epping Forest,

London,

E4 7RH

07970 959595

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If you require the area under detachable items to be cleaned, please remove these items prior to the hand car wash service taking place. *Please note we will not remove or re-attach any of these items.

Car Wash Club UK

Sewardstone Road,

Epping Forest,

London,

E4 7RH

07970 959595

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No, there is no need for you to be present. We can take your car keys to facilitate the wash services and provide you a time of return. Alternatively, you can relax in our waiting room with TV, coffee and wireless and daily papers. If you choose to leave the car with us – you must collect within 15 minutes of the collection time to avoid further fees.

Car Wash Club UK

Sewardstone Road,

Epping Forest,

London,

E4 7RH

07970 959595

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Yes, we do! Our privacy policy is featured on the footer of this website.

Car Wash Club UK

Sewardstone Road,

Epping Forest,

London,

E4 7RH

07970 959595

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If you are waiting in the Car Wash Club UK customer lounge we will come and get you. If you have left your vehicle with us, we will send you a SMS letting you know the collection time.

Car Wash Club UK

Sewardstone Road,

Epping Forest,

London,

E4 7RH

07970 959595

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No, Car Wash Club UK is definitely not a touch-free hand car wash service.

Car Wash Club UK provides our customers with a high-quality hand wash, using the very best in pH neutral products, microfibre mitts and microfibre cloths for the bodywork and interior of your vehicle because they do not hold onto dirt and offer a reduced risk of scratching the vehicles. We use soft-hair brushes for the intricate areas that mitts and cloths cannot clean properly.

Car Wash Club UK

Sewardstone Road,

Epping Forest,

London,

E4 7RH

07970 959595

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Absolutely Yes! Our hand car wash service is extremely safe, and to endorse what we say, we have a lot of cars with individual values over £100,000 who trust us, use our service and are happy to be displayed on our Instagram account.

Car Wash Club UK

Sewardstone Road,

Epping Forest,

London,

E4 7RH

07970 959595

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If you have selected our Gold or Platinum Club service, we will undertake a courtesy vehicle health check. The health check includes:

  • Visual Vehicle Body Check
  • Tyre Pressure & Depth Check
  • Screen Wash Refill
  • Coolant Level Check

Car Wash Club UK

Sewardstone Road,

Epping Forest,

London,

E4 7RH

07970 959595

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Our community’s health is our top priority. We regularly wipe down equipment and have taken extra measures to increase sanitation of high-touch areas, including door handles and detailing equipment. We are also asking employees to wash their hands more often throughout the day and they continue to wear protective gloves.

These additional measures and others will be taken to protect both our staff and you, our customers as we continue to follow guidelines laid out by central and local government departments.

Car Wash Club UK

Sewardstone Road,

Epping Forest,

London,

E4 7RH

07970 959595

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The premises we operate from, allow Car Wash Club UK to be able to accommodate up to 7.5 tonne light commercial lorries.

Car Wash Club UK

Sewardstone Road,

Epping Forest,

London,

E4 7RH

07970 959595

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